Frequently Asked Questions

Why is E-filliate on my credit card statement?

If you have recently made a credit card purchase at cyberguys.com, cdcarousel.com, ergo2go.com, or ziotek.com you will see charges to your credit card or bank account from E-filliate Inc. on your statement. E-filliate Inc. handles order fulfillment and billing for these companies.

What is your Return Policy?

Return Policy -- 100% Satisfaction Guarantee.
E-filliate is pleased to offer a no risk, no hassle guarantee on every item we sell. Order any item, and if you are not 100% satisfied with it in any way, you can return it within 90 days, no questions asked. We'll gladly replace the item, refund your money*, or apply the price of the product toward any other item in our catalog -- it's your choice!

*Shipping & handling charges excluded. Offer does not apply to sale, special clearance, or closeout items. Products must be 100% complete, in sellable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

About Backorders

Approximate ship dates for backordered items may be obtained by calling our customer service department at: 1.800.327.6703 Monday - Monday-Friday, 8:00AM-5:00PM Pacific Standard Time or emailing: info@efilliate.com. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time.

Order Status and Tracking

You track the status of your order within the E-filliate order and shipping departments in real time, and check the shipping status of your order in route via our direct connection to the FedEx and UPS tracking systems! Simply click the track order tab at the top of any page then follow the simple step-by-step directions.

How do I Return Products?

Please contact our customer service department for returns. You may call 1.800.327.6703 Monday - Monday-Friday, 8:00AM-5:00PM Pacific Standard Time for assistance, or follow the instructions on the back of the packing slip that was included with your order.

Do you have a Site Support Question or Suggestion?

Our Contacts page provides email links for your questions, comments, and suggestions.

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